Difficulties with Centra Update
Monday
- March 2nd., 2009
On Saturday February 14th. our Centra provider
performed an update to their Centra server. This
update resulted in some noticeable user changes,
requiring a major Centra Client update on your
individual computers.
If you haven't used Centra since February 14th., the
next time you login to Centra you will be asked to Allow
an update process. It seems many users are
experiencing a process that appears to cycle back and
repeat itself multiple times, making it look like the
update is failing.
After working with several of you over the phone the
update does eventually finish, allowing you to login to
your next event. I encourage you to be patient and
continue to Allow this process to run. Please
don't close any windows or your browser during the
update processjust let it run for however long it
takes.
If you will do this at least one day prior to your
event, you should avoid the last-minute frustration
associated with the inability to gain access to an
Event.
AND....
Centra is performing another important update this
weekend beginning Friday March 6th. at midnight.
They tell us that users will again experience a client
software upgrade after this patch is installed.
We ask for your patience and understanding during
this time frame, thank you.
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