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(your source for a quick update on what's happening in ETCS-Land)

Problem with Symantec Antivirus Updates

Monday - November 26th. 2007
Look for an email from Joe Lear this morning about problems with Symantec Antivirus updates.  Here is the text of his message.

We've noticed on our workstations here at ETCS the virus definition file date is stuck at 11/21/2007 rev.2. The correct definition file for today should be 11/25/2007 rev 6.

When you try to manually update the definitions, liveupdate give you the error "LU1806:LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time." The problem is fixed after the computer is rebooted.

To see if your computer is affected. Double click the Gold Antivirus shield in the right hand corner of the taskbar or Click the Stat Button, go to Programs, then Symantec Client Security, then Click Symantec Antivirus. If your virus definition file date is 11/21/2007 or older, then you have the problem.

To correct this problem, you will need to reboot your computer, then after logging back on, double click the gold AV shield in the right hand corner of the taskbar and click the liveupdate button to do a manual liveupdate. This should correct the problem. 

If you have any problems, please contact Charlie, Chris, Zimm or myself.


Joe Lear


Last Revised: 08/04/08



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