Upgrading Office Communicator
On Sunday April 4, Campus Computing will be upgrading the Office Communicator
Server. This is the server that allows us to use the Office Communicator
package to talk between faculty staff via text and voice without the need
to make a phone call. The upgrade of the server means we will need to upgrade
the Office Communicator 2005 software currently on the computers to Office
Communicator 2007. The new version will have the same features of Communicator
2005 (instant messaging, audio communications), but will also allow desktop
and file sharing and video.
When the service has been upgraded the old Office Communicator software
will not allow you to connect. You must install the Office 2007 client.
Plan to install the new client on Friday April 2 or Monday April 5. If you
install the Office Communicator 2007 client software prior to April 5, you
will not be able to use Communicator until after the server upgrade is complete.
To install the new software, download the new Communicator client software
(Communicator_2007_R2.msi) to your computer’s desktop. The software is available
on the S: drive at S:\MUCampus\ETCS\ocs2007, or via the web at
For county, regional, and TCRC offices with a file server the client
software is located at Q:\ocs2007.
Once you have the installation file copied to your computer, Right click
on the Communicator icon in your system tray and choose exit.
Double click the Communicator_2007_R2.msi file to begin the installation.
Click the Next Button.
Click the dot next to “I accept the license terms” and click the Next
Click the Install Button. Click Continue at the User Account Control
Window that appears.
Click the Finish Button.
If the Communicator client does not start automatically, Click the start
Button, Click all Programs, then Click Office Communicator 2007 R2. Double
Click on the Communicator icon in your system tray to open the software.
Click the Drop Arrow next to the Status light and Click Options from
Click the Advanced Button on the Window that appears.
Click the dot next to Manual Configuration.
into the Internal server field, and
enter OCS-Access.um.umsystem.edu:443 into the
External Server field.
In the field “Connect Using:”, Click the dot next
Click OK and Click Ok again.
Click Ok on the message that your changes
will not take effect until your sign out and then back into Communicator.
Click the drop down again and choose sign out.
Click the Sign in Button
to sign in again to Communicator.
Next click the Start Button
Click All Programs and
Click Windows Update.
Click the “Check for Updates” link and install any updates. There will be
an update for Office Communicator included in those updates.
Communicator if it does start automatically after the update has completed.
11/5/10): You must repeat Step 10-c above.
To accomplish this, return to Steps
8 & 9.
Once the Advanced Connection
Settings dialog window opens, repeat Step 10-c. The other
settings should be OK. For some reason 10-c does not "stick"
in the initial setup so it has to be repeated.
You may need to restart Communicator
again. Otherwise you should be good to go.
Don't skip this added step, your
Communicator setup will not work without it.
This completes your setup of Communicator.
The new Communicator client has a new look, but will contain all your
contacts and groups.
To start a conversation you can double click on a contact and bring up
the conversation window. From the conversation window you can start an audio
call, a video call (if you have a webcam) or share your desktop. You can invite
others into your conversations well.
If a person is not in your contact list simply type a person’s last name
into the "Type a name" field and Communicator will give you a potential list
of people to connect to.
The new version also ties into Outlook, so you can schedule meetings
and you can start conversations directly from an e-mail by using either
the call or IM drop downs in the message ribbon of a new email message.
We hope the new functionality of Communicator will help you work more
effectively with each other and reduce long distance bills by using Communicator
to talk between offices instead of using the phone.