March 2010
Vol. 26, No. 1

A Technology Newsletter for Extension Specialists

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Microphone Troubleshooting
by Steve Giesel

Microphone issues can be frustrating and we at ETCS understand that. The list below outlines some of the more common things to check for when troubleshooting your microphone problems. This list should help you accomplish that.

IMPORTANT: If you have had microphone trouble in the past, try to identify and eliminate the problem at least 24 hours prior to your next Adobe Connect Pro event. Two or more days would be even better. Don't hesitate to contact for assistance before you need a trouble-free meeting.

  1. Make sure there is not a mute switch on your microphone or the connecting cord, which is switched to the "mute" position. This image of the Plantronics headset shows the in-line mute switch in the off—or non-muted—position.

    The other side of this control has a volume wheel for the headphones. Rotate that to maximum.

  2. Check to see that your headset plugs are connected to the correct sockets.

  3. Verify that the plugs are fully seated by pulling them out and plugging them back in to check.

  4. Verify that you have a working microphone by trying it on another computer.

  5. Get a microphone you know is working on another computer, and try it on the machine you wish to use for the Adobe Connect event.

  6. If you are using a desktop computer to attend an Adobe Connect event, you do not have a built-in microphone. You must use a stand-alone mic or a headset in order to speak during the audio portion of an Adobe Connect meeting.

  7. If using a laptop, plug the mic or headset directly into the computer, not the docking station.

  8. If you are using a desktop computer, use the sockets on the front of the computer, not the rear.


Last Revised: 03/25/10



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